Utilities

From permitting delays to energy transition politics, TSC helps institutional affairs and stakeholder teams keep a finger on the pulse of the narratives that shape delivery, funding, and growth - and engage the actors behind them in a structured way.
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Where
plans and
institutions
meet
External affairs teams contend with fragmented regulatory environments and shifting social license. Sustainability leads must navigate politicised narratives around land use, energy transition, and public equity. Strategy and regulatory teams are making long-term calls in environments shaped as much by politics and perception as by economics. The common failure point: lack of structured visibility and management of the stakeholders and signals shaping outcomes for business and public.
What's at stake
>$1 trillion in energy utility CAPEX expected 2025-2029 across infrastructure replacement and new projects
Source
>30% of delays or cancellations for large-scale wind or solar utility projects stem directly from lack of local community or advocate inclusion
Source
In the UK, 63 % of renewable project applications fail to clear planning approval
Source
In APAC & LATAM infrastructure projects, 4/5 delay factors are driven by external  stakeholder management rather than financial constraints
Source
We work across operators, contractors and commodities
to provide
Stakeholder and issue intelligence built for and with teams just like yours
Map the drivers of stakeholder license across infrastructure projects
Monitor your regulatory and institutional landscape
Build and manage stakeholder relationships over time
Strengthen ESG alignment and social licence defensibility
Map the drivers of stakeholder license across infrastructure projects
  • Identify the actors and dynamics that determine project viability: from permitting authorities and community groups to political influencers and land rights stakeholders.
  • Detect early signals of disruption or delay and link them to stakeholder friction.
  • Equip delivery and planning teams with persistent visibility across jurisdictions, enabling more confident capital allocation and long-term infrastructure planning.
Monitor your regulatory and institutional landscape
  • Track policy change, agency coordination gaps, and political cycles affecting project momentum and investment certainty.
  • Surface emerging risks across national, regional, and municipal layers - especially in fragmented or multilevel governance systems.
  • Brief senior leaders and report with confidence.
Build and manage stakeholder relationships over time
  • Structure engagement with regulators, communities, and permitting bodies - and retain context across long asset timelines.
  • Record meetings, map influence networks, and capture alignment or commitments across departments and cycles.
  • One joined-up stakeholder relationship management (SRM) solution for continuity across internal handovers, regional silos, and changing political environments.
Strengthen ESG alignment and social licence defensibility
  • Track issue narratives and stakeholder expectations on transition, inclusion, and impact.
  • Drive your material issue monitoring with a dynamic intelligence feed rather than limited, periodic reviews.
  • Align ESG and community engagement teams with a shared source of truth on risk and responsibility.
We also partner with industry bodies and NGOs to drive domain insight
Client Success Stories
Powering an E2E stakeholder engagement model
100k+
Signals tracked per day
A major private energy services and delivery company found their institutional engagement held back by fragmented tooling, and heavily reliant on disconnected excel trackers.

TSC powered a new engagement infrastructure. This covered:
  • Stakeholder mapping across identification, segmentation and prioritisation
  • Newsletters for specific events of interest, enabling targeted communication with various stakeholder groups (e.g. CEO attending COP)
  • Easy reporting and briefing infrastructure
  • Issue awareness, building out taxonomy and training ML classifiers to deliver stakeholder-oriented alerts and digests, and trend and sentiment analysis
The resulting capability set supported more informed, efficient stakeholder engagement and super-charged reporting.
Helping a public utility systematically engage all local stakeholders
>22,000
Touchpoints logged
As part of its mandate, a public utility needed to engage thousands of local stakeholders a year. This required being able to:
A. Re-engage reliably and with a sense of previous progress
B. Report on this centrally

The business rolled out Genie to address this, across:
  • Stakeholder relationship management (SRM) workflow to manage engagements, touchpoints, projects
  • Flexible integration to broader organisational data lake, record keeping, and stakeholder information (via secure data ‘containers’)
  • Ability to leverage the above for intelligent insights and reporting
Stakeholder engagement is now in a single workflow, with custom integrations and compliant reporting. The team has been a thought partner across the 4th and 5th generations of Genie.
Complex signals detection to unlock a utility’s social license
100+
Internal alert and reporting subscribers, and counting
A major electricity utility did not have a systematic view of their institutional environment, and found their teams operating on low-context.

The system deployed Genie as a point solution focused on:
  • Institutional tracking across news, dynamically tagged to core stakeholder set and sensitive bills (focus on energy transition)
  • Executive briefing to ensure execs and engagement teams go into meetings with local politicians equipped with an understanding of the individual, their background, association to core issues
  • Custom newsletters and reporting daily, weekly, quarterly
This drove a more consistent view of the world across external affairs. Consultant-based reporting spend increased, in favour of value-add advisory. Internal FTEs were empowered to delivery ROI.

Frequently asked questions

Can we customise the issues or stakeholder sets we want to track?
Each workspace is unique. It is configured with company context around the issues, actors, and geographies that matter to your team, and the problem you are trying to solve. From permitting regimes to labour risk, the system reflects your actual operating environment.
Is this built for our sector?
TSC maintains a tight sector focus. We know that the asset-intensive, global industries we support require expertise and cohesive focus. Our team is drawn from the industries that we serve. Our AI tools are set up to leverage domain focus and learn as your use case evolves.
Who uses this day-to-day?
Business unit leads use Genie to monitor stakeholder-driven operational risks and track engagement. External, institutional and corporate affairs teams use it to track engagement and monitor stakeholder ecosystems. Strategy leads use it to rapidly build market context and drive always-on situational awareness. Sustainability teams use it to monitor risk themes and ESG exposure. Most customers start with one functional / geographical use case and expand.
How does this scale across our regions or assets?
Each workspace within your ‘organisation’ in Genie is set up to support a mission. We have years of experience helping distributed teams manage complex portfolios, share intelligence and retain context. That’s why we don’t charge by seat - these problems require collaboration.
How do you source your data?
TSC draws from structured public data, open-source media, NGO and regulatory feeds, and issue-specific sources - all filtered through custom models to surface the news most relevant to your problem. We also support custom APIs.
Can this integrate with our internal systems or workflows?
Yes - from email alerting to export formats to structured integrations (e.g. BI), we support practical integration without bloat. We strongly believe integration should never be a blocker to workflow. If you have a need let’s have a conversation.
We have used media monitoring and reputation tools before. What does Genie do differently?
TSC’s media monitoring stack is focused on issues and stakeholders: piercing through the noise to identify them, and link them to one another. We are the gold standard in this space - solving problems for external affairs, sustainability and commercial teams that brand or reputation watch tools just don’t.
How does this compare to the services our consultants and lobbyists provide?
Managing external relations requires a combined-arms approach. Consultants and lobbyists are valuable - but often tactical, episodic, or resource-heavy. Genie provides persistent, issue-aligned visibility across jurisdictions and stakeholders. Many clients reduce spend on low-value advisory work, and are empowered to leverage advisory partners for what they’re really paying them for - strategy, engagements, lobbying and door opening. Our ‘human-in-the-loop’ CS teams also work with consultants looking to equip their teams with better, faster context.

Got more questions?

Talk to us